Welcome to the SBVC Bookstore Service Quality Survey

At the SBVC Bookstore, we put a high priority on customer service. We would like to know how we are doing....and how we can improve.

When shopping at your campus bookstore, what was your experience with the employees?

Go out of their way to be helpful & friendly
Helpful & friendly
Businesslike but courteous
Unfriendly & rude

How often do you browse/shop at your campus bookstore?

Once a week
Several times a week
Once a month
Once a semester

How often do you visit the SBVC bookstore website?

Once a week
Several times a week
Once a month
Once a semester

Where do you usually purchase your textbooks?

At the SBVC campus bookstore
SBVC campus website
On-line (Amazon, E-Bay, Barnes & Noble)
From other students
Other

When shopping for school supplies, are you finding what you need? Do we have a good variety?

Good Selection
Just Okay
No stock/out of stock
Not a very good selection

From your experience, please rate the overall service you received while shopping at your campus bookstore.

Excellent
Above Average
Average
Below Average

Comments:

Thank you for your time. We appreciate your opinions to help us provide a better shopping experience for everyone.