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Original cash register receipt and student ID are required for all returns/exchanges. All merchandise returned for any reason must be in original condition.

Textbooks:
Textbook refunds are given the first two weeks of the Fall/Spring semesters and the first week of summer sessions. All short-term classes have exactly one week from the start date of class to return/exchange. After the above refund periods, all textbooks are no longer refundable or eligible for exchanges. All textbook sales are final.

New textbooks must not have any bent or torn pages, marks, writing, highlighting or other damage. All shrink-wrapped books or packages are not returnable if opened. Textbooks with computer software cannot be returned if software is opened.
No returns are accepted for course packets or any book or package marked "Not Returnable."
The Bookstore reserves the right to determine the refundability of returned textbooks. We may, at our discretion, offer a used textbook price as refund price or not offer a refund or exchange.

Online Textbook Orders:
Refund policy is the same as in-store purchases.

General Merchandise:
General merchandise may be returned within 3 working days of purchase. Merchandise returned for refund or exchange must be in original packaging with all labels intact and attached, undamaged and in saleable condition. The bookstore reserves the right to determine the condition of the merchandise. Only an exchange will be granted if the item purchased is defective.

Items not eligible for refund or exchange: balloon bouquets, bus passes, catalogs, clearance items, culinary items, drinks, EKG Electrodes, Flo tubes, food, gift cards, medications, mouth pieces, scantrons, special orders, stethoscopes, and study aids such as Max Notes, Exam Notes, and Quick Study Bar charts.

Payments accepted:
Types of refunds:
If paid by Refund will be
Cash ............................................. Cash
Check ........................................... 7 Working Days from the date the check is written to qualify for cash refund.
Debit/Credit Card ......................... Credit issued to the same debit/credit card from which the original purchase was made
SBVC Gift Card .............................. Credit issued back to gift card. Not redeemable for cash.
Student Program Charges ............ Credit issued back to program. Not redeemable for cash.